Orders processed in New Zealand typically arrive within 5-7 business days. For international orders, delivery times vary depending on your country. You'll find specific shipping details in your order confirmation email.

Your DYRBERG/KERN jewellery comes with a1-year warranty(from the purchase date on your receipt). Simply return it to the store where you bought it, along with your warranty card and receipt. If that's not possible, you can take it to any DYRBERG/KERN store in New Zealand. We'll repair it or, if necessary, exchange or refund it.

Returns Address:
11 Leslie Hills Road, Riccarton, Christchurch 8011, New Zealand
Phone: 03 355 3569

Customer care e-mail: info@dkdistribution.co.nz

Our pieces are made from brass or stainless steel. Brass items are coated with copper and thenion-platedfor colour. Some designs also include Swarovski crystals, precious stones, glass, or genuine leather.

Yes!All parts meet European nickel standards and are thoroughly tested by suppliers and independent labs to reduce allergy risks.

Suppliers test materials in their own labs, and our quality teamrandomly checksitems through international labs to confirm everything’s up to standard.

Swarovski crystals arehigh-quality, precision-cut gemsmade in Austria. They’re famous for theirsparkle and clarityand go through strict quality checks.

Gently wipe with a soft cloth or lukewarm water. Avoid harsh chemicals, humidity, and long exposure to perfume or hairspray.

Our jewellery is crafted frompremium water-resistant materials, making it durable enough for daily wear. For long-lasting shine, we recommend removing pieces before:

Swimming(chlorine and saltwater may dull finishes over time)

Vigorous exercise(perspiration can affect metal and stones)

Sleeping(to prevent accidental damage)

For delicate pieces with pearls or cubic zirconia:• Gently pat dry after contact with water
• Apply perfumes and lotions before putting on jewellery
• Store separately in a soft pouch or jewellery box

With proper care, your jewellery will keep its brilliance for years to come.

While reactions can occur due to body chemistry (such as stress or medication) or contact with perfumes, hairspray, or sweat, our nickel-safe materials are designed to minimise these risks. We're proud to maintain the highest quality standards - in fact, we've never received any reports of allergic reactions to our jewellery.