FAQs

What do I do, if the jewellery I have purchased breaks?

DYRBERG/KERN’s warranty covers 1 year from the day of purchase, (date stated on the receipt and warranty card). If a jewellery item breaks, you can deliver it in the shop where it was bought. You need to bring the warranty and the receipt you received when it was purchased. If you, for a reason can not deliver it back to the shop where bought, you can deliver it to the nearest DYRBERG/KERN shop in New Zealand. From here the jewellery item will be either repaired or if not possible, sent to the head quarter for repairing or exchange or refund.
11 Leslie Hills Road
Riccarton 
Christchurch 
New Zealand 
8011
033553569

What is DYRBERG/KERN jewellery made of?

The pieces are either made of Brass or Stainless steel. When using Brass a layer of copper is added, where after it is ion plated into the required colour. Depending of the design, Swarovski crystals, precious stones, glass and genuine leather will also be used.

What are Swarovski Crystals?

Swarovski produces crystals of the finest quality, and their name has become synonymous with genuine crystal. Swarovski's specialist manufacturing processes, together with the highest quality raw materials, guarantee the highest possible degree of precision, component quality, consistency and unmatched brilliance.
Swarovski Crystal is produced at the company’s traditional production plant in Wattens, Austria, where it is subject to the most stringent quality control. The exact recipe and the proportions of quartzes, sand and minerals remains a company secret.

Are all DYRBERG/KERN’s products nickel free?

The nickel content corresponds to the European norms and has been tested for nickel allergy. From production start,  all components used in an individual jewel are being tested from the supplier. Random tests are made by an independent international test laboratory.


How does DYRBERG/KERN control that suppliers are living up to EU law concerning heavy metals?

All DYRBERG/KERN’s suppliers are testing their components used in the production in internal laboratory. The process is followed closely by DYRBERG/KERN’s local Quality Control, at the supplier's factories.

Further to that, DYRBERG/KERN’s quality department will choose individual test items from each supplier to be taken out of production and tested by an international laboratory. These tests are then compared to the test given by the supplier in order to secure an accurate result.


Why do some people get an allergic reaction to the jewellery?

There are a lot of factors related to this. Some can be body imbalanced; ie. stress. Others can be the use of chemicals in connection with wearing the jewel. (Perfume, hairspray), intake of alcohol or even strong medicine.

Why are precious stones not equal in the colour and shape?

All precious stones are natural, and hand cut into shape. Therefore sometimes the texture of the stone can effect the cutting, and change the shape a bit. This is very difficult to see, as the shape will not vary that much between the stones.
With regards to the different shades of the colour for precious stone, the case is the same. The structure will vary, and therefore the colour in some places might be darker than others. Sometimes one stone has different shades, but sometimes all depending on the size of the stone and where it is cut, one stone can have one shade, and another stone can have another shade. DYRBERG/KERN likes the variety and natural look of these stones.

How can I keep my jewellery looking beautiful and clean?

  • To keep your jewel nice, you can clean it with a soft cloth, and eventually clean it in lukewarm water and hereafter wipe it with a soft cloth. – Never use any chemical cleaning liquids.
  • It is important to keep your jewel away from contact with hairspray and perfume, as these strong chemicals can harm the crystals, beads, leather and plating on the jewel.
  • It is also recommended not to leave the jewel in the bathroom, as the humidity might cause the jewel to oxidize.

Can I sleep with my jewellery / watch?

DYRBERG/KERN recommends that you take off your jewellery when sleeping.

Can I wear my jewellery when swimming?

No. DYRBERG/KERN recommends taking off your jewels when in water. In saltwater of chlorine, there can be seen a chemical reaction, that may change the look of your jewel. All DYRBERG/KERN watches are water resistant to until 5 ATM, which means that they will handle splashes of water, and wearing in the rain.

Can I wear my jewellery / watch during sports?

No. DYRBERG/KERN recommends taking off your jewel / watch during sports activities. The metal may change appearance when being in contact with sweat.