DYRBERG/KERN is dedicated to providing quality products and service to our customers. We hope you will like what you have ordered, but if something isn’t right, please let us know.
We are happy to accept exchanges for the following scenarios:
- Online purchases may be exchanged if returned in original condition and packaging within 7 days of purchase
- Gifts that are not suitable (exchangeable within set time-frame outlined on exchange card)
- Items that vary from their description on this website
- Sale items cannot be exchanged, so please choose carefully
If you would like to exchange your online purchase, please email the exchange details to email@example.com and return the product/s to us via courier in original packaging within 7 days of purchase. ALTERNATIVELY you can exchange the products/s in a DYRBERG/KERN concept store. Product/s MUST be in the original condition and exchanged within 14 days of purchase. You must have a copy of your confirmation email as proof of purchase to exchange the product/s. Sale items cannot be exchanged, so please choose carefully.
Our quality control team does their very best to ensure the product/s you receive meet our high quality standards. However, if you receive a faulty or damaged product please email firstname.lastname@example.org to request an exchange or store credit. Then return the product/s to us via courier to the below address. Please note this process can take several weeks.
Online Exchanges and Returns postal address:
DK DISTRIBUTION NZ LTD
Unit 2/ 919 Colombo Street
For any additional information on our return and exchange policies, please contact us on 03 355 3569, or e-mail us at email@example.com